Questions about your account, billing, or a technical issue? Our support team is ready to help.
Before reaching out, many common questions are answered in the FAQ below — from billing cycles to installation help. If you can't find what you need, the form on this page reaches our support team directly.
For account-specific issues, please include the email address associated with your ZenMate subscription so our team can look into your case as quickly as possible.
Whatever the topic — a billing question, a feature request, or help troubleshooting a connection — no request is too small. We track every message to make sure nothing falls through the cracks.
Our support specialists are trained across every ZenMate app and platform, so whether you're on a laptop, a phone, or a browser extension, you'll reach someone who understands your exact setup and can resolve the issue in one conversation.
We also welcome feedback on features you'd like to see next — many of the tools already in ZenMate started as a suggestion from a customer just like you.
Our team typically responds within 24 hours.
Available directly inside the ZenMate app for the fastest response.
Browse setup guides and troubleshooting articles for every platform.
Most support requests are answered within 24 hours, and often much sooner during business hours.
Please include your account email, the device or app you're using, and a short description of the issue so we can help faster.
Yes, live chat is available directly inside the ZenMate app for the fastest response to urgent issues.
Absolutely — our support team is happy to answer questions about plans, features, or compatibility before you sign up.
Yes — you can submit a request anytime through this form or the in-app chat, and our team will follow up as soon as support hours resume.